Refund policy

If it is not right, you have 30 days from the day it arrives.

What we can take back

Anything unused and in its original packaging. Grooming tools that have been used on an animal we cannot resell, so please check the fit and the size before you switch it on.

If an item turns up faulty, damaged, or simply not what the listing described, none of the above applies. That one is on us, and we will make it right.

How to start one

Message us with your order number and what went wrong. We will reply with a return address and what to do next. Please do not send anything back before that, because parcels that arrive unannounced are hard to match to an order.

Who pays for return postage

If you have changed your mind, return postage is yours to cover. If the item is faulty, damaged, or not what the listing described, it is ours. Tell us and we will send you a prepaid label or refund the postage, whichever is easier.

Refunds

Once the item reaches us and we have checked it, the refund goes back to the payment method you used. We process it within five business days of the item arriving back. How quickly it then shows up is down to your bank.

Exchanges

Tell us what you would rather have and we will sort it out directly. It is usually faster than returning and re-ordering.

Your statutory rights

Nothing above replaces the rights you already have where you live. If your country gives you a longer window, a stronger remedy or a right to cancel that we have not mentioned, that right still applies and takes precedence over anything here.

Cancelling before it ships

Tell us within 12 hours and we will catch the order before it leaves. After that it is usually already moving, and a return is the easier route.